Cafe Eidy (“Cafe Eidy,” “we,” “us”) operates this website and the restaurant at 643 Chandler St, Worcester, MA 01602. This policy explains what information we collect when you use the website or contact us, how we use it, and the choices you have.
Information we collect
Information you give us. When you send a message through our contact form or submit a reservation request, we collect what you enter, such as your name, email address, phone number, the date, time and size of your party, and any message or notes you include. We also keep the emails and messages you send us directly.
Information collected automatically. Like most websites, our site and the services that run it receive basic technical information when you visit, such as your IP address, browser type, device and the pages you request. Our forms may use cookies or similar technologies to work properly and to prevent spam. We do not currently use advertising cookies or third-party analytics on this website.
How we use your information
We use the information you share to respond to your questions, to review and follow up on reservation requests, to plan for your visit, and to contact you about your inquiry or reservation. If you agree to receive text messages, we may also send occasional updates and promotions as described below. We also use information to keep the website secure and working, and where the law requires it.
We do not sell your personal information.
Text messages
By providing your phone number to Cafe Eidy, you agree to receive text messages related to your inquiries, reservations, and occasional promotions. Message frequency may vary, message and data rates may apply, and you can reply STOP at any time to opt out or HELP for assistance.
Agreeing to receive text messages is not a condition of making a reservation or contacting us. We do not share your mobile number or text-messaging consent with third parties for their own marketing purposes.
Service providers
We share information only with service providers that help us run the website and the restaurant, and only so they can provide those services to us. Our contact and reservation-request forms and our messaging are provided by GoHighLevel (LeadConnector), which stores and processes the information you submit on our behalf.
The map on our contact page and some of the fonts on this website are provided by Google. When they load, Google may receive information about your visit, such as your IP address, under Google’s own privacy policy. Links to other websites, such as map directions or social media, are governed by those sites’ own policies.
We may also disclose information if the law requires it, to protect the rights and safety of our guests, staff or business, or as part of a sale or transfer of the business.
How long we keep information
We keep information for as long as we need it to respond to you, manage reservations and keep accurate business records, or as the law requires. When we no longer need it, we delete it or keep it in a form that no longer identifies you.
Security
We take reasonable steps to protect the information you share with us. No website, form or method of electronic storage is completely secure, so we cannot guarantee absolute security. Please do not send payment card numbers or other sensitive information through our forms.
Your choices
You can reply STOP to any text message to stop receiving them. You may also ask us to tell you what information we hold about you, to correct it, or to delete it by emailing info@cafeeidy.com or calling (508) 579-1212. We may need to confirm your identity before acting on a request, and we may keep some information where the law requires it.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time, for example when we add online ordering or other services. The effective date at the top of this page shows when it was last changed.
Contact us
Questions about this policy or your information: email info@cafeeidy.com, call (508) 579-1212, or write to Cafe Eidy, 643 Chandler St, Worcester, MA 01602.